We want to first thank you for your business and support. It's because of customers like you that we enjoy creating new and exciting products that bring the magic of the movies and series you love into your home. We are writing today to inform you of upcoming changes within our company that will impact everyone that uses our Customer Support System.
In 2019 we made an important decision to transfer a large majority of our products from overseas manufacturers to domestic in-house production. Through this transition, we have continued to produce the quality work we have historically offered. However, due to ongoing COVID-19 setbacks, employee and resource availability has become an ongoing issue. While we have become more streamlined at producing the specialized apparel and props that we manufacture in-house, it is still an uphill battle that we are slowly (but surely) overcoming. So, to further our manufacturing/fulfillment goal, we have decided to revamp our company's core service offerings, which means reforming our customer experience group.
Effective Immediately: ANOVOS will be exclusively offering self-service support through our company's online Help Center Portal.
The self-service Help Center will provide many of the answers to your support inquiries. We will continue to provide part-time Customer service to directly help when you require further assistance with account changes, such as address or email change requests. We encourage you to browse our FAQs or type your question into the "Search" bar in our Help Center to find answers faster. Frequently Asked Questions (FAQs) will be updated on the Help Center Portal periodically to better service your inquiries. If the self-service Help Center is unable to resolve your issue for any reason, Submit A Request and a Support person can provide limited assistance to help work through your concern.
Note: Direct Customer Support personnel operate during limited hours, so please allow 7-10 business days to respond to account support inquiries.
These changes allow us to re-prioritize our limited resources to improve manufacturing turnaround times and our overall progress in delivering products to you.
Thank you for your ongoing support and patronage.
Customer Experience Group