Order has not shipped yet?
Simply email us at SUPPORT so we may update your address in our shipping system. You will need to provide the following information:
- Order Number(s)
- New Mailing Address
Please note that updating your address through your online account will NOT update your address in our shipping system, you must email us and have it confirmed before the items ships.
Package already in transit with USPS?
For a fee, USPS Package Intercept® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. You can only request a Package Intercept online.
Package already in transit with UPS?
Become a UPS My Choice® member to take control of your deliveries. By signing up you can tell your UPS driver where to leave your packages if you aren't home and make delivery changes such as: Pick up at UPS Location, Deliver on Another Day, Deliver to Another Address, Leave with a Neighbor, Redeliver to My Address, Return to Sender.
Package already in transit with DHL?
DHL On Demand Delivery is a free and simple online solution that puts you in control of how, when and where DHL delivers packages to your home. Choose Your Delivery Date, Authorize a Signature Release, Leave with a Neighbor, Leasing Office or Security Guard, Collect from DHL ServicePoint or Locker, Delivery to an Alternate Address, Put Your Deliveries on a Vacation Hold.