UPDATE 09/23/2020: Right now there are no hard dates but tentatively we are anticipating helmets will be completed and available within 60 to 90 days. We hope you are willing to stick it out with us, because the helmet is worth the wait!
Thank you for supporting ANOVOS! We want you to know that we value your continued support greatly, especially during uncertain times like this.
As a result of the nearly two-month mandatory shutdown due to COVID-19 and ongoing social distancing requirements, we are unable to maintain a full staff in our factory and fulfillment center. Mandalorian Helmet orders continue to be processed for delivery, but with a delay. Order processing prioritizes by the oldest orders shipping first. All Sales Final. We cannot cancel your order but you can exchange for an in-stock item if your helmet order has not shipped yet.
During the shutdown period, many of our skilled craftsmen were self-quarantining while our factory ceased operations. In this new period of operating during a pandemic, we are still suffering from multiple upsets in manufacturing capabilities due to staff attrition due to COVID-19 and supply chain disruptions. Our most significant delay cause is a supply shortage of PETG sheet plastics and the pigment/dye used to tint them. PETG is the primary plastic used for Health Care professional's PPE face shields – and rightfully so is prioritized over all other needs. The delays in finding dependable plastics supply seem to fluctuate on a near-weekly basis, as we are encountering inconsistent quality of new PETG plastic stock with higher than average pigment/dye uptake failure rates. In a nutshell, like so many others in our industry, we are experiencing difficulties in our efforts to resume regular operations at even a below-average level.
We wish to instill you with the knowledge that we are doing our best to ensure your Mandalorian Helmet will be shipped. Once your order is processed and your helmet allocated, we will email your shipment tracking information. We apologize for not meeting your shipping expectations and the inconvenience this supply disruption is causing, so do bear with us.
Thank you very much for your patience and understanding; in the meantime, please stay safe during this unfortunate delay!