The long-form version can be read HERE.
Returns and Exchanges are NOT an option outside of a defect in construction or size fitment issue.
We DO NOT exchange SALE items, Second Chance items, Odds and Ends Items, or previously exchanged items.
To be considered for exchange ANOVOS must be contacted within 48 hours of receipt, no exceptions.
ANOVOS maintains a high standard of quality and control, but sometimes there can be mistakes on the factory floor - ANOVOS will take responsibility for defective workmanship and faulty materials. In rare cases like these, we will be happy to exchange the item for something of equal value if applicable. As long as you have receipt of purchase we guarantee the construction of our product but only if you have not altered it in any way.
Photographic proof must accompany any and all requests for an exchange due to defective workmanship, faulty materials, or size fitment issues.
Returned and Exchanged goods must be returned in original packaging with all original tags and inserts, and must NOT be soiled, washed, or altered. Merchandise must be purchased through ANOVOS.com to be eligible.
The customer is responsible for shipping & handling costs on all Returns and Exchanges. By purchasing the item(s), the customer understands and accepts this policy on defective manufacturing or materials.
Size and Fitment Exchange
It is ANOVOS's sole discretion to approve and accept exchanges on orders which required style or sizing measurement choice prior to shipment. While ANOVOS places complete responsibility on the consumer to measure, follow appropriate sizing charts, and confirm styles and colors prior to placing the order - we may work with you (at our sole discretion) regarding any potential exchanges of items based on fit and sizing with conditions imposed by the discretion of ANOVOS.
- Only one size exchange request can be done at a time for the same order. You may add up to 5 items from that order per exchange request.
- The size exchange option will not be available if the purchased item is no longer in stock.
Items purchased through an outside vendor must be handled directly through them and will not be accepted by ANOVOS.
While ANOVOS reserves the right to deny any exchange for any reason. However, on the occasion we do authorize an exchange (and the exchange is not due to manufacturer defect), all of the following criteria must be met:
- Item to be exchanged MUST be currently in-stock, in the size needed, on-hand, and available for shipment from ANOVOS.
Due to the limited and unique nature of ANOVOS products, it may be impossible to effect an exchange.
- The customer must request an RMA Exchange Request within 5 days of receipt of the order. No exceptions.
- The product to be returned must be in original excellent/near-mint condition.
If the item(s) are not in this condition, an exchange will not be executed, and the item(s) within the return will be shipped back to the customer at the customer's expense.
- A mandatory, non-refundable fee of $25.00 US per product exchange must be remitted by the customer prior to ANOVOS' acceptance of any return. The fee does not cover any additional shipping and handling costs that may arise, see below.
- The customer will pay all shipping, taxes, and duties to and from ANOVOS.
The customer is responsible for all shipping, handling, taxes, and duties for the exchange. The customer will be charged the full cost of shipping and handling your exchange from ANOVOS, and it will be billed as a separate invoice.
International customers: Any taxes or duties paid by ANOVOS to receive customer's product(s) will be charged directly to you. If ANOVOS does not receive payment for these taxes or duties within 72 hours of the request, we will not accept the item and will instruct customs return it to its point of origin.
- Note: If the customer's return is within ANOVOS's possession for 90 days, and any of the criteria above are not meet, the returned merchandise will be considered abandoned, and ANOVOS reserves the right to dispose of the item(s) as seen fit. As a result, no refunds of any kind will be given.
Exchanges have a lower priority than other outstanding orders.
ANOVOS will deal with exchanges as business permits. No exceptions.
The long-form version can be read HERE.