UPDATE 09/23/2020: At the moment we are working with a skeleton crew processing orders at the new facility for shipping, receiving, and doing inventory. They have a lot on their plate, so their schedule changes daily depending on their duties throughout the day. More workers will be added, but it is a slow process to hire during the pandemic. We are pushing very hard to get orders shipping more efficiently within the next 30 days. Thank you for your patience!
As of July 21, 2020, we have begun the long-planned process of consolidating our fulfillment operations – all items going forward will ship from our facilities in Texas. Therefore, we are temporarily suspending the fulfillment of in-stock items along with returns and exchanges while we move all inventory from our California warehouse to our new Texas warehouse. It will take a few weeks for this logistics transition to take place.
Worry not, we will announce at a later date when we will resume regular fulfillment operations. We appreciate your patience and understanding during these extraordinary times.
P.S. We want to sincerely thank all the front line postal operators across the globe for the dedication and commitment they show in continuing to deliver. Connecting people through packages has never been more critical during this pandemic.