We receive restocks and shipments from various sources all over the world, and unfortunately there is no way to guarantee that a given item will have flawless condition packaging. Many boxes have minor scuffs or dents from the way they were packaged and shipped to us. More over not all items that we sell (clearance or sale items) may include a box or packaging inserts. Don’t worry though, those products are still new. Small creases or scuffs are fairly normal with collectibles packaging and is not considered a defect or cause for exchange. Please understand any damage, to the packaging, incurred due to handling during shipping by parcel carriers is not refundable or exchangeable.