I can't find the TK neck seal in the box, did it not get shipped? August 05, 2020 15:02 The neck seals are packaged tightly in the bag containing the strapping and Velcro. Please let us know if you are unable to locate it using our Submit a Request form. Related articles Will my shipment be delayed due to COVID-19? I ordered the wrong size can I get a refund? I'm moving to a new address. How can I change the address on my processing orders?