I can't find the TK neck seal in the box, did it not get shipped? August 05, 2020 15:02 The neck seals are packaged tightly in the bag containing the strapping and Velcro. Please let us know if you are unable to locate it using our Submit a Request form. Related articles I ordered the wrong size can I get a refund? Is my pre-order delayed because of COVID-19? How can I check the status of my order? Do you have a store location I can visit? Why do pre-order Star Wars products take so long to be available?