We cannot transfer funds from an existing order to a new order, however you can request for your pre-order to be refunded to store credit. You can then use the store credit to pay toward the new purchase, if a balance is owed simply pay the balance through another payment method.
Should you want to receive a store credit to purchase different in-stock item(s), we ask that you go to our Help Center “Submit a Request” page located here:
When there, please provide us with the following information:
- Subject: Store Credit Request
- ANOVOS Order Number
- Item(s) in the order you want to receive store credit on