How do I contact a Customer Support Specialist? Support-Machiel August 24, 2020 22:03 Updated Customer Support is available Monday through Friday, from 8 a.m. to 6 p.m. United States Pacific Standard Time. They can be reached by e-mail using our "Submit a Request" form. Related articles STAR WARS™ Product Availability Update - 2020 How can I check the status of my order? Do you have a store location I can visit? Why do pre-order Star Wars products take so long to be available? What if I cancel my pre-order before an item ships?