When it comes to refund/store credit request tickets, the Customer Service team only records you have requested a refund/store credit. Then, hands off the request to our Accounting Department, who registers it in the order system for cancellation and refund or store credit. The Accounting Department does the disbursement of refunds and store credit.
Accounting is presently going through refund/store credit requests and will be issuing you a refund/store credit as soon as they have completed the necessary processing. We hope you understand, due to the COVID-19 outbreak, we have temporarily reduced or suspended some of our financial operations and cannot currently guarantee a specific fulfillment date for issuing a refund.
Should the Accounting Department need to contact you, they shall reach out to you in a NEW separate ticket in one of two cases:
- Requesting additional information.
- Execution of the refund request.
Once Customer Service records your request with the Accounting Department, they will notify you and close the ticket. CS will not keep refund/store credit request tickets open indefinitely until resolution after logging your request. Repeated inquiries regarding the status of your refund/store credit request will not speed up the refund process. Our Accounting Department will notify you when your refund/store credit is issued.
We sincerely appreciate your patience and apologize for any delay in processing your refund/store credit. We wish you well and stay safe!