Frequently Asked Questions
- I received a shipping notification, but the package is going to my old address. Can the package be redirected?
- Would it be possible to transfer the funds from my preorder to something in stock?
- Why was my refund/store credit request ticket closed?
- How can I check the status of my order?
- What if I cancel my pre-order before an item ships?
- Can you combine multiple orders so they ship together?
Announcements
- Aug 24, 2020: STAR TREK DISCOVERY Duty Officer's Uniform Update
- Aug 20, 2020: STAR Wars Rey Salvaged X-wing Helmet Update
- Aug 24, 2020: STAR TREK DISCOVERY Captain Uniform Update
- Aug 3, 2020: STAR TREK NINERS Jersey and Cap Update
- Aug 3, 2020: STAR TREK TOS Pants Update
- July 25, 2020: BSG Warrior Jacket and STAR TREK Captain Bomber Jacket Update
Product Availability
Instructions and Downloads
Payment Plan FAQ
- I made the last payment on my payment plan but why does it still show as Partial.ly Paid?
- How do I change my credit card information on my payment plan?
- Which items are eligible for the payment plan?
- Can I enroll an existing order into the Payment Plan?
- Do you charge interest on Payment Plan purchases?
- Why can't I seem to checkout once items are in my shopping cart?
Terms of Service and Conditions
- TERMS AND CONDITIONS
- TERMS AND CONDITIONS: PRIVACY POLICY
- TERMS OF PURCHASE: PRODUCTS OR SERVICES
- TERMS OF PURCHASE: ACCURACY OF BILLING AND ACCOUNT INFORMATION
- TERMS OF PURCHASE: PAYMENTS
- TERMS OF PURCHASE: SHOPIFY