Frequently Asked Questions
- Would it be possible to transfer the funds from my preorder to something in stock?
- Why was my refund/store credit request ticket closed?
- How can I check the status of my order?
- What if I cancel my pre-order before an item ships?
- The color between parts of my costume are slightly different. Is this a defect?
- Can you combine multiple orders so they ship together?
Announcements
- March 9th 2021: Changes to Customer Service
- April 29, 2021: BSG Classic Colonial Warrior Jacket Update
- What is the difference between the V1 vs. V2 Wrath Of Khan uniforms?
- October 9, 2020: Kylo Ren Ensemble Update
- Aug 24, 2020: STAR TREK DISCOVERY Captain Uniform Update
- Aug 24, 2020: STAR TREK DISCOVERY Duty Officer's Uniform Update
Product Releases
Instructions and Downloads
Payment Plan FAQ
- My payment status shows “partially_paid” on my ANOVOS account, but shows it paid off on the Partial.ly account. Which is it?
- I made the last payment on my payment plan but why does it still show as Partial.ly Paid?
- How do I change my credit card information on my payment plan?
- Which items are eligible for the payment plan?
- Can I enroll an existing order into the Payment Plan?
- Do you charge interest on Payment Plan purchases?
Terms of Service and Conditions
- TERMS AND CONDITIONS
- TERMS AND CONDITIONS: PRIVACY POLICY
- TERMS OF PURCHASE: PRODUCTS OR SERVICES
- TERMS OF PURCHASE: ACCURACY OF BILLING AND ACCOUNT INFORMATION
- TERMS OF PURCHASE: PAYMENTS
- TERMS OF PURCHASE: SHOPIFY